Customer Testimonials

Great customer service very knowledgeable and very friendly!

Great service!

Disappointing Service Experience – Denied Warranty Claim I recently brought my 2025 Mazda CX-50 to Mazda of Orland Park to replace a ripping liftgate weatherstrip, which I first noticed two weeks ago. Despite the vehicle being only one year old and purchased brand new, the service department denied the warranty claim, asserting that the tear was not a manufacturer defect and was caused by user error. I am highly frustrated by this conclusion. The weatherstrip is located outside the main cargo area, and we only use the trunk for routine groceries—there are no punctures or signs of impact to suggest physical ... Read More

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Google - Oct 7, 2026

Disappointing Service Experience – Denied Warranty Claim I recently brought my 2025 Mazda CX-50 to Mazda of Orland Park to replace a ripping liftgate weatherstrip, which I first noticed two weeks ago. Despite the vehicle being only one year old and purchased brand new, the service department denied the warranty claim, asserting that the tear was not a manufacturer defect and was caused by user error. I am highly frustrated by this conclusion. The weatherstrip is located outside the main cargo area, and we only use the trunk for routine groceries—there are no punctures or signs of impact to suggest physical damage. Denying a warranty claim on a minor, clear-cut defect over a $40 part is incredibly disappointing. It raises serious concerns about how this dealership would handle a more significant or expensive warranty claim. My family has been loyal to the Mazda brand for years; this is our third brand-new Mazda vehicle. However, because of this experience, Mazda of Orland Park has lost our business, and we will be utilizing neighboring Mazda dealerships moving forward. Note: While this specific interaction was highly unsatisfactory, I want to highlight that Jose in the service department—whom I have dealt with in the past—has always been fantastic and professional to work with.

Jack from service was fantastic.

An oil change took 2 hours. Service guy said it was because I didn’t decline services through webpage. However instead of just walking up the stairs to let me know or even calling me, they did nothing. Also I’m confused on the inspection video. Since when did a full inspection only include a video of underneath the hood? I asked him where’s the video of underneath the vehicle? He said it somehow “got stuck”. And can’t be resent? When pulling in, I had to navigate on my own where to go. No acknowledgement from the service workers ... Read More

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Google - Oct 1, 2026

An oil change took 2 hours. Service guy said it was because I didn’t decline services through webpage. However instead of just walking up the stairs to let me know or even calling me, they did nothing. Also I’m confused on the inspection video. Since when did a full inspection only include a video of underneath the hood? I asked him where’s the video of underneath the vehicle? He said it somehow “got stuck”. And can’t be resent? When pulling in, I had to navigate on my own where to go. No acknowledgement from the service workers in the bay. Very first time here and last time. You also get a better deal on oil changes at Mazda in Indiana. Wayy better service too.

The parts guy was professional and friendly.

They have been great from the moment we purchased our vehicle, exceptional service.

I have been leasing Mazdas from Eric Vates’ dealerships for 12 years now. Always a positive experience. And although his current location is approximately 47 miles from my house I keep going back to his dealership because of the excellent customer service and very reasonable prices. I can’t say enough positive things about Mazda of Orland Park. Today I picked up a new lease on a 2026 CX-5 and received excellent service from Steve Castellano. I highly recommend this dealership to everyone I know.

The service staff were friendly, and my car was serviced promptly.

The technician staffs were very, knowledgeable, professional, and polite.

They always provide the very best service and really take great care of the car and the customer!!!

Adam was knowledgeable and got us what we needed. His years of car experience was appreciated and most helpful. The store has great vibe. We met the owner, we thought that was a great sign he cares about his business and pulls up his sleeves and dives in to help. The finance guy was fantastic as well. Car selection was great too. Mazda has great cars and this dealership has great staff!

Adam was very patient and informative. He took his time, never pressured us about anything. We will recommend Mazda of Orland Park as well as Adam.

Thank you, Steve! You made our entire experience at Orland Park Mazda so much better than we expected. You kept everything smooth, professional, and transparent throughout the whole process, which really made a difference. It was definitely a memorable experience, and I’ll absolutely be coming back in March for another lease! Highly recommend working with Steve!

I highly recommend Orland Park Mazda. I purchased a new CX50 and Chris was my salesman. He was super easy to deal with. He handled the entire purchase, from test drive to financing. He wasn’t pushy at all. It was an extremely fast and easy sale. If you’re in the market for a Mazda, make sure Orland Park Mazda is your first stop.

Nice waiting area with snacks and they not only serviced my vehicle but washed and vacuumed it! This may not seem like a lot, but I had been going to another dealership since the Bourbonnais location closed and my car was never washed!

I don't know why I keep coming here. I always go in for oil changes and tire rotations. I end up leaving with headlights disconnected, tire pressure alarms after 5 minutes of driving and now a check engine the moment I leave the lot. Find more competent mechanics for your cars.

If I could give Mazda of orland park 100 stars for their service I would! When looking for a new vehicle I wanted to go somewhere I felt listened to and looked out for. That is exactly the service I received and Stephen was amazing. Stephen was very attentive and answered all my questions and concerns. Ultimately, I decided to get a 2026 CX-50 (the best choice ever). I could not thank the Mazda team enough for their assistance and support. On top of everything they’ve done… I got a special surprise from them as well!

Excellent customer service

My mazda6 2021 with only 28k miles showing coolant level lower than L limit at coolant tank. Or this guys drained so my car brake down or they didn't saw this after every oil change like they usually do inspection. There's absolutely no coolant leak inside engine bay or underneath the car

Great service! Quick and not "pushing" sales. Just honest full of information that will help you make a choice to join Mazda Team. Marta was my salesperson and handled all my questions and concerns in regards to my new Mazda 3. Love that lady!! And those cookies.. just the right amount of salt.

So I decided to surprise my wife with a new car for Mother’s Day and Mario and the staff of Mazda of Orland park went above and beyond to help . This was a perfect car buying experience unlike any other car I’ve purchased in the past! I would highly recommend purchasing from this dealership! Thanks again Mario .

The best dealer ever amazing workers that are very passionate about they do!

I’ve trusted the service team at Mazda Orland Park ever since I purchased my car there, and I honestly wouldn’t take my vehicle anywhere else. I spend around $500–$1,000 a year on routine maintenance, and every visit reminds me why I keep coming back. The entire team is always professional, helpful, patient, and genuinely kind. They take the time to explain everything clearly and never make me feel rushed or pressured. Because of the excellent care they provide, my car has remained incredibly reliable over the years. It’s reassuring knowing my vehicle is in the hands of people ... Read More

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Google - May 7, 2026

I’ve trusted the service team at Mazda Orland Park ever since I purchased my car there, and I honestly wouldn’t take my vehicle anywhere else. I spend around $500–$1,000 a year on routine maintenance, and every visit reminds me why I keep coming back. The entire team is always professional, helpful, patient, and genuinely kind. They take the time to explain everything clearly and never make me feel rushed or pressured. Because of the excellent care they provide, my car has remained incredibly reliable over the years. It’s reassuring knowing my vehicle is in the hands of people I truly trust. Great customer service like this is hard to find, and the team at Mazda Orland Park consistently goes above and beyond. Highly recommend!

When I was 21 I leased my first car for myself let’s just say it was an amazing experience it was my first purchase of my very first car I’ve had it for 3 years and I loved it I also recommend it to everyone if they are trying to lease a car do it with Mazda of orland park they are amazing also the workers are wonderful as well and the service advisor's Jack and Ruben were also very helpful as well! I will definitely miss coming here!!

Excellent service , good customer service

Excellent experience at CJ Mazda of Orland Park. My sales person and fiance person was Chris Dur who made the purchasing and finance experience so efficient and easy. Exellent inventory and a clean, pleasant showroom and waiting area. I am very pleased.

Marta Duraj sold me my car and we did pretty much everything via text. I was having a hard time making it back to the dealership and she was very accommodating, once we reached a deal I asked her to prepare everything before I got to the dealership. So when I arrived everything was ready I drove the car to make sure everything was what I wanted, signed the paperwork and I was done, took less than an hour. Definitely would recommend, but only do this way of business if you know what you want, if not go inside the ... Read More

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Google - Apr 24, 2026

Marta Duraj sold me my car and we did pretty much everything via text. I was having a hard time making it back to the dealership and she was very accommodating, once we reached a deal I asked her to prepare everything before I got to the dealership. So when I arrived everything was ready I drove the car to make sure everything was what I wanted, signed the paperwork and I was done, took less than an hour. Definitely would recommend, but only do this way of business if you know what you want, if not go inside the dealership. Like I said I visited before, I knew what I wanted and did everything at a later date via text. Thank you Marta for making the process pain free.

Wow this place is swanky. Never felt so underdressed for an oil change! Very accommodating. There is a beautiful waiting area with refreshments and comfortable seats and TV. The bathrooms are nicer than most hotels! No wonder my hubby won’t take our Mazda anywhere else!

What a bummy dealership. I’m literally looking to buy a brand new Mazda 3. Approved, shopping deals. I call and talk to a salesman for OTD and he tells me to go to the website. Wow I thought I was talking to grant cardone for a second. That guys good

Jack is so easy to work with and very attentive to all our needs. This was our fourth purchase of a Mazda from Jack. Mazda of Orland Park is the best dealer I have ever dealt with. Tim

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Courteous and polite service at parts counter

I went to this dealership and had to seek out a sales person. The sales person Chris answered questions . I told him I was waiting for my husband . My husband came 10 min later, Chris was with another customer which was understandable. However, we stood by the desk for 25 min,no one approached us and asked if we needed assistance. Chris did not tell us he would be with us later. We walked out . Thank you because we went across the street and bought a new car. I really never had a negative experience like this at a dealer before.

Great service for a great car2025 CX70

Mr. Serna was extremely helpful.

Mazda service advisor Ruben is professional and great representative for the dealership.

Customer service is horrible. My guy purchased a car for which he is attempting to get plates for after 60 days. Several phones calls were met with rudeness and failed attempts to speak with management. Living in Indiana he had to drive to dealership to provide his frustration face to face. Let's hope that now that the rudeness has been repaid the documents needed will be provided and future “Indiana” customers will not receive the same treatment!!!

Would rate 0 if possible. Brought my car in for a simple vibration, instead of narrowing down an issue they unconfidently toss out 3 repairs totaling well over $3000 without giving real insight as to what’s wrong. Did not correct issue that car was brought in, clear as day they want to extract as much money as possible from you. Do not trust these people with your vehicle they will not do right by you.

Called for pricing. Had two other offers from dealers near by. Sales person was rude and told me nobody would sell a car at the other dealers quote. Called another dealership after and they also matched the offer. Total of 3 offers now of the price this sales person said was impossible. Sales person was also extremely rude on the phone. I understand some dealers may not match or negotiate but it could have been left at that. Salesperson implied that I was stupid for thinking the other offers were legit and he also told me the other offers were missing ... Read More

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Google - Dec 27, 2025

Called for pricing. Had two other offers from dealers near by. Sales person was rude and told me nobody would sell a car at the other dealers quote. Called another dealership after and they also matched the offer. Total of 3 offers now of the price this sales person said was impossible. Sales person was also extremely rude on the phone. I understand some dealers may not match or negotiate but it could have been left at that. Salesperson implied that I was stupid for thinking the other offers were legit and he also told me the other offers were missing sales tax even though they weren’t. Poor experience from a 5 minute phone call. Edit in response to owner responding: A Mazda CX-5 in a premium plus trim is not a 1:1 or a unique vehicle? That is an absurd statement. I have multiple quotes now of similar offers and every single one includes sales tax. The review isn’t based on the fact that this dealership didn’t match the offer, it’s based on the fact that the salesperson was rude and implying that I was stupid for shopping around and thinking that these other quotes are legit. We are finalizing the deal at another dealership at the quote thay I gave your salesperson, and no numbers changed and sales tax was included on the original quote. The same quote I sent over.

Just left from this location today and was being “helped” by one of the managers, Steve. The cars were fine and the facility was clean. However, I have been to a couple dealerships today because myself and my two sisters are all in the market for cars and I communicated this and the manager was lukewarm like he didn’t want to sale a car. This is a high purchase item and he really only gave the basics after I had to ask all these questions and he didn’t offer much information unsolicited as you would expect of a ... Read More

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Google - Nov 26, 2025

Just left from this location today and was being “helped” by one of the managers, Steve. The cars were fine and the facility was clean. However, I have been to a couple dealerships today because myself and my two sisters are all in the market for cars and I communicated this and the manager was lukewarm like he didn’t want to sale a car. This is a high purchase item and he really only gave the basics after I had to ask all these questions and he didn’t offer much information unsolicited as you would expect of a sales person. Even some of the questions I asked weren’t really answered (dependability/servicing and cost to service). I was walking around and he wasn’t really helping me (walking me through the cars, upgrade options , etc…). I did not feel like an appreciated customer who was serious about finding a car and could’ve introduced another customer (my other sister). I went to the Bill Kay Nissan dealership in downers grove and they were excellent! They were more than happy to assist me in my search with finding a car. Disappointed I had to go further out from my house to get attentive service.

For service department

Jack was great. I have been driving a Mazda 1976 since my first one was 808 The car came with a four-speed manual. I paid under 2800.00 new

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I love my Mazda truck but not sure I’ll return to this Mazda dealer for service or repairs. I have taken my 2021 vehicle to them for routine maintenance/repairs for the last 2 years. I recently took it in for a routine oil change and tire rotation and they told me my front brakes were in the red at 2mm and the pads & rotors needed to be replaced asap. They also told me that I had an oil leak coming from the front timing cover. They gave me an estimate for repairs for over $2,200 ($594 for brakes & $1,713 for the ... Read More

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Google - Oct 8, 2025

I love my Mazda truck but not sure I’ll return to this Mazda dealer for service or repairs. I have taken my 2021 vehicle to them for routine maintenance/repairs for the last 2 years. I recently took it in for a routine oil change and tire rotation and they told me my front brakes were in the red at 2mm and the pads & rotors needed to be replaced asap. They also told me that I had an oil leak coming from the front timing cover. They gave me an estimate for repairs for over $2,200 ($594 for brakes & $1,713 for the oil leak). The video they sent me of their inspection of my car was only a few seconds long and it did not show my brakes being checked or the oil leak they found. Being a woman, my gut was telling me something wasn’t right, so I told them not to do the repairs. I then took my vehicle to a different mechanic and got a second opinion. That shop told me I absolutely do not need front brakes yet, they’re currently at 4mm not 2mm, and I could get several more months out of them. As for the oil leak, they said I am leaking oil, but not from the front timing cover like the dealer said, it’s coming from the oil pan so the gasket just needs to be replaced which would cost under $300. Needless to say I’m very disappointed, not sure why the mechanic that did my inspection was trying to pull the wool over my eyes, but now I can’t trust them so they possibly lost a good customer. I don’t know how many other people this has happened to, but I’m putting this review out here hoping to help others or at least give them the opportunity to question what they’re being told.

Worst of the worst dealership I’ve ever have sealed with in my entire life. The floor people are very nice and friendly but the staff in service department and the general manager are all very unprofessional people and it seems thats what makes this dealership a big flop. I love the cars that Mazda makes but this place really spoils the experience.

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The lady who helped me was extremely rude to the point I left and went and purchased my Mazda from the Mazda in oak lawn. I would not recommend this Mazda to anyone.

Unfortunately I cannot recommend their Service Department. I have had some questions on their work in the past and even after filling out surveys have never been contacted by anyone who works there. I made an appointment for service last week for oil change, tire rotation, and full inspection at $109.90. I was told that I needed a few things attended to that "failed" whatever testing they do: Cabin Filter ($65.20), Drive Belt ($356.03), and Battery ($256.04). They also said that they sent 2 videos of these inspections and only the cabin filter video was sent. I even asked for the video of ... Read More

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Google - Jul 8, 2025

Unfortunately I cannot recommend their Service Department. I have had some questions on their work in the past and even after filling out surveys have never been contacted by anyone who works there. I made an appointment for service last week for oil change, tire rotation, and full inspection at $109.90. I was told that I needed a few things attended to that "failed" whatever testing they do: Cabin Filter ($65.20), Drive Belt ($356.03), and Battery ($256.04). They also said that they sent 2 videos of these inspections and only the cabin filter video was sent. I even asked for the video of the rest and was never resent it. After seeing the pricing I decided to decline those because I will go somewhere else that I have more trust in for any future repairs. The real issues 1) Full report that they text you and 2) Billing. The full report had NO record of them rotating my tires or checking the status of my battery (see pictures below) I was ultimately charged for a tire rotation and I was asked to pay for a new battery that has no proof of needing replaced. I don't think I have ever come in for a simple oil change without being asked for extra major work to be done! This makes me think they don't test and just hope you are concerned enough by what they tell you is wrong to get you to pay for repairs that are not necessary. After I declined the extra work I was asked to sign for the services being completed. That total was $68.75 (see picture below) even though I knew the total was supposed to be $109.90. This was a complaint I had the last time I was in because none of the charges ever matched what I knew I was supposed to pay. When I went to pay I was charged the original amount (technically they gave me a $10 coupon, but then charged me for some extra random part - which I didn't approve, but it came out with me still getting a little extra off). I texted the technician as soon as I got my car and read the full report and I did not receive a reply. I even waited until the holiday weekend ended with no contact from Mazda. So here I am writing an online review in the hopes that it makes someone there take notice. At the very least I need to be refunded the amount I paid for the tire rotation!

A few weeks ago I was having trouble with a key fob to my Mazda CX5. I went to Orland Park Service and the problem was resolved by Ruben( I don't see his photo here I am not able to attached the review to him). He is always professional and courteous but I wanted to note that he went out of his way to help.

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I’m extremely disappointed with the service at Mazda Orland. Today, I found out that there was a limited warranty extension for a known touchscreen issue back in 2019 – the exact issue I’m experiencing now. I moved in 2020, so I never received the notice. Despite multiple service visits after that date, no one mentioned the warranty extension or suggested checking the part, which could have saved me $500. When I asked why, the service rep bluntly said, “We wouldn’t make any money if we let people know that.” This is unethical and not how you treat loyal customers. They’ve ... Read More

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Google - May 15, 2025

I’m extremely disappointed with the service at Mazda Orland. Today, I found out that there was a limited warranty extension for a known touchscreen issue back in 2019 – the exact issue I’m experiencing now. I moved in 2020, so I never received the notice. Despite multiple service visits after that date, no one mentioned the warranty extension or suggested checking the part, which could have saved me $500. When I asked why, the service rep bluntly said, “We wouldn’t make any money if we let people know that.” This is unethical and not how you treat loyal customers. They’ve lost my business for good.

I’m extremely disappointed with the service at Mazda Orland. Today, I found out that there was a limited warranty extension for a known touchscreen issue back in 2019 – the exact issue I’m experiencing now. I moved in 2020, so I never received the notice. Despite multiple service visits after that date, no one mentioned the warranty extension or suggested checking the part, which could have saved me $500. When I asked why, the service rep bluntly said, “We wouldn’t make any money if we let people know that.” This is unethical and not how you treat loyal customers. They’ve ... Read More

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DealerRater - May 15, 2025

I’m extremely disappointed with the service at Mazda Orland. Today, I found out that there was a limited warranty extension for a known touchscreen issue back in 2019 – the exact issue I’m experiencing now. I moved in 2020, so I never received the notice. Despite multiple service visits after that date, no one mentioned the warranty extension or suggested checking the part, which could have saved me $500. When I asked why, the service rep bluntly said, “We wouldn’t make any money if we let people know that.” This is unethical and not how you treat loyal customers. They’ve lost my business for good.

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The service is terrible, they not try to help you or look at your concerns they try to blame you why you bring the vehicle 300 mile before the warranty expired, sorry but my warranty until 60,000 mile and I can flag the issue anytime before that.

Avoid This Service Center – Unprofessional and Incompetent I strongly advise against bringing your car here. Not only will they mess things up, but they’ll argue with you, try to make you look dumb, and act like they know better—all while their co-workers stand around doing nothing but enjoying the show. I own a 2021 Mazda CX-9 Turbo, and the manufacturer-recommended oil is full synthetic (look it up online or call any dealership). I told the service advisor that’s the only oil I’ve ever used at other dealerships, yet he insisted my car takes conventional oil. To confirm, ... Read More

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Google - Feb 4, 2025

Avoid This Service Center – Unprofessional and Incompetent I strongly advise against bringing your car here. Not only will they mess things up, but they’ll argue with you, try to make you look dumb, and act like they know better—all while their co-workers stand around doing nothing but enjoying the show. I own a 2021 Mazda CX-9 Turbo, and the manufacturer-recommended oil is full synthetic (look it up online or call any dealership). I told the service advisor that’s the only oil I’ve ever used at other dealerships, yet he insisted my car takes conventional oil. To confirm, I called my husband, who told me the same thing. I then called my usual Mazda dealership, and their service advisor CONFIRMED that my car has only ever had full synthetic oil, as recommended due to the turbocharged engine. Even after showing the advisor multiple sources proving he was wrong, he still insisted my car takes conventional oil. I told him I only wanted full synthetic, and his response? It would cost $110 plus tax. When I pointed out that their own website had a coupon for a full synthetic oil change for $70, he refused to honor it, claiming my car’s oil is “more expensive.” After repeating ourselves over and over (both my husband on the phone and myself in person), their solution was to waive the charge for the oil change instead of admitting they were wrong. And if that wasn’t bad enough, they forgot to put my front floor mats back in my car, meaning I would have driven 45 minutes home without them and had to come all the way back. Beyond this, there’s another serious issue I am currently addressing with corporate, and I will update this review once I have spoken with them. This experience was completely unacceptable, and I strongly recommend taking your business elsewhere.

Came in to see what some options were for leasing a car through here and I was greeted with nothing but confused faces and finally John (Sales associate) got up and walked me over to his desk. Upon letting him know of my car situation he rushed everything from what car do I have to calling me a liar about my carmax situation. Never once have I had an issue at a dealership until this time. I had to constantly explain to him that I have under 10 days with my car before I can return it and not have any ... Read More

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Google - Jan 27, 2025

Came in to see what some options were for leasing a car through here and I was greeted with nothing but confused faces and finally John (Sales associate) got up and walked me over to his desk. Upon letting him know of my car situation he rushed everything from what car do I have to calling me a liar about my carmax situation. Never once have I had an issue at a dealership until this time. I had to constantly explain to him that I have under 10 days with my car before I can return it and not have any payments on it and he said that's not how it works apparently. He sounds like he worked at carmax before but doesn't understand the process. I would've came back at a different time to lease but given the experience I had I won't be returning. If you go do not give John your sale, save your time and stress.

Don’t ever get your car serviced here

Charged me for what should have been a warranty repair. Did not fully reassembly vehicle. Left tools in the car. Acted in bad faith to deceive me about the warranty process and would not submit a claim to Mazda for warranty consideration in breach of an implied oral contract. Ignored my request for refund. See included photos of the invoice from Art Hill showing a zero balance for warranty repair as proof of this being a valid warranty claim. Also see my photos of the condition the car was returned to me. Avoid their service department. Read more reviews of ... Read More

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Google - Oct 22, 2024

Charged me for what should have been a warranty repair. Did not fully reassembly vehicle. Left tools in the car. Acted in bad faith to deceive me about the warranty process and would not submit a claim to Mazda for warranty consideration in breach of an implied oral contract. Ignored my request for refund. See included photos of the invoice from Art Hill showing a zero balance for warranty repair as proof of this being a valid warranty claim. Also see my photos of the condition the car was returned to me. Avoid their service department. Read more reviews of them online and you will see a pattern of bad behavior. They state the car was broken from a dash cam install but could not show me where the cable would have come into contact with the gauge cluster, the back of the cluster is surrounded by solid plastic. Once I pointed that out that Rudy changed his tune and hemmed and hawwd and said it was because a wire was tapped into the wiring harness for the dash cam that my whole warranty was void. Avoid them. They're liars and scammers. They won't even address the condition they returned the vehicle to me. In addition they also left a battery terminal loose on my old Mazda when it was in for an ignition switch recall which resulted in a no-start the following morning, back when the service department was up stairs before the remodel. I guess they have a hard time getting quality people to work for them no matter how nice they make the building look. Definitely do yourself a favor and go somewhere else!

Horrible service from Adam. I inquired about selling/trading in my car. He was very rude about providing other options regarding my trade in. So I left and went to the Mazda dealership in Oak Park. I was given more information regarding a trade in and I’m leaving with a new vehicle.

Ignorant service writer needs to learn how to talk to people with professionalism. Sadly, we are in the market for a Mazda Miata for our kid and because of their attitudes I will never step foot on their property again.

In response to your comments. Yes I am sure it was done there. My last several oil changes have been done through your specific dealership. I have not taken my car anywhere but your dealership for the last 3+ oil changes and it is not surprising to me that you try and pass blame. The bolt was stripped that I had to try and rethread it and then after that the oil pan was stripped because whoever put the bolt back in last forced it in…presumably using an impact drill. Not only did I have to find a temporary fix ... Read More

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Google - Jul 26, 2024

In response to your comments. Yes I am sure it was done there. My last several oil changes have been done through your specific dealership. I have not taken my car anywhere but your dealership for the last 3+ oil changes and it is not surprising to me that you try and pass blame. The bolt was stripped that I had to try and rethread it and then after that the oil pan was stripped because whoever put the bolt back in last forced it in…presumably using an impact drill. Not only did I have to find a temporary fix but I also had to order a new oil pan. Pictures of my last 3 oil changes done by your dealership. Mazda of Orland Park changed my oil and stripped the oil pan threads. My guess is that they used an impact drill and forced the bolt in. As a result I am going to have to buy a new oil pan to correct the error.

I bought my first SUV, Mazda CX5. The staff, especially Adam and John were amazing and everything went very smoothly. I received a box fresh baked cookies at my door as a gift from Eric Vates. It made my day! I also received lifetime car wash at their premises. Thank you Mazda of Orland Park!! Rabea

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Had a horrendous experience today with salesman John. He was extremely rude, and very offensive. When we walked in we asked if we can test drive a CX50 premium, and he denied the ask. He said we were wasting his time and that we weren’t going to buy anything by asking to test drive. When my wife told him that we have never been treated this way, his response was “oh please.” Adam, another staff, who was sitting next to him apologized to us for the incident and that we shouldn’t have been talked to that way. The ... Read More

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Google - Jun 24, 2024

Had a horrendous experience today with salesman John. He was extremely rude, and very offensive. When we walked in we asked if we can test drive a CX50 premium, and he denied the ask. He said we were wasting his time and that we weren’t going to buy anything by asking to test drive. When my wife told him that we have never been treated this way, his response was “oh please.” Adam, another staff, who was sitting next to him apologized to us for the incident and that we shouldn’t have been talked to that way. The GM, Jack also came out and apologized to us as well, and informed us that John will be written up for the this dealership owner’s review. It was a such a shocking and unexpected experience that I am in disbelief just writing this right now.

i would leave 0 stars for this embarrassing excuse of a business. i’ve been waiting a long time to leave this review as my experience has been nothing but a dreaded drawn out waste of time. i regret purchasing my brand new 2023 cx-50 from mazda of orland park & as a paying customer i was banned over a misunderstanding. this place is ran by careless liars that stumble over their words & are only looking to make money off of you & most definitely not help you with your warranty problems. in fact jack howe admitted that one of their ... Read More

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Google - Feb 16, 2024

i would leave 0 stars for this embarrassing excuse of a business. i’ve been waiting a long time to leave this review as my experience has been nothing but a dreaded drawn out waste of time. i regret purchasing my brand new 2023 cx-50 from mazda of orland park & as a paying customer i was banned over a misunderstanding. this place is ran by careless liars that stumble over their words & are only looking to make money off of you & most definitely not help you with your warranty problems. in fact jack howe admitted that one of their excuses as to why i can no longer come back is because they replaced my sunroof assembly under warranty due to the infamous sunroof rattle known with the 50s. as we know dealerships don’t make money off of warranty claims. i also had the same experience as another reviewer who had their car washed unknowingly, without consent, by the service team & left swirl marks all over my then flawless ceramic coated paint. just as the other reviewer stated, they deny everything & say we “hand wash”. stop handwashing cars with your dirty old rags then because you obviously don’t know what you’re doing & you’re damaging other peoples property. it’s absolutely horrible that they think they can do these things without asking first. from then on i instructed no car wash. further the misunderstanding, i was banned over the photos below. as it appears, i thought my mirror was deliberately scratched after leaving my vehicle here with them to again address the sunroof rattle. since the rattle came back after they replaced the assembly, adrian kept my car, put nearly 30 miles on my car, just to tell me he wouldn’t be looking at the sunroof again even tho i replicated the rattle with him in the car. i picked up my car the next day around 5pm (it was dark outside because of daylight savings) with nobody walking me to my vehicle to inspect it but in good faith i trusted the service team. i didn’t notice until i got home, what appeared to be a scratch, was actually not & whatever it was stayed on my mirror even after i went through my usual trusted **touchless** car wash. i was completely honest about the fact that i did not go anywhere leaving my car unattended for this to have happened. i only left out that i got my car washed because i knew they would try to manipulate & blame the **touchless** car wash for the supposed “damage”. i was totally right as jack howe later tried twisting & manipulating my conversation with adrian over a separate issue i brought up about my gear shifter. i stated my gear shifter began peeling at 7k miles, adrian insisted its a scratch, i insisted it’s not & that if he thought it was a scratch the only way it could’ve been is when they replaced my sunroof. jack twisted the conversation trying to say i accused them of scratching my gear shifter. before i brought the issue up to adrian, i sent the photo to my salesman adam who agreed with me from a simple photo that its peeling. kennedy mazda in valparaiso indiana also agreed with me that its peeling & were so kind & gladly send in the warranty claim as well as addressing the sunroof rattle. the claim is being processed & the shifter will be replaced. again this not being a scratch on my mirror proves everything i said & believe me they document everything you say to try to hold it or manipulate it against you. i sent the photo below to adrian who admitted it looked like a scratch & insisted on banning me instead of helping me even after i told adrian multiple times i was willing to pay half of the cost to replace my mirror for said “damage” before driving all the way back just for them to wipe off whatever had been stuck to my mirror. the only reason i even came back was because jack was kind enough to hear me out & we agreed if he replaced my mirror i would no longer be able to come back. however, no part was needed or replaced, they did nothing but wipe off my mirror, & yet i am still banned & can not come back even to use my one last complimentary oil change sent to me for purchasing a brand new car from them.

Be careful, there are scammers out there who, when they sell you a car, say something completely different and then it turns out that you get a different car!!! there is a salesman named Adam, beware of this salesman, he is the worst dealer I have ever had, I have already bought 4 cars from Mazy but the last one I was cheated, beware!!!

Went into Mazda of OP and the service was terrible. The sales reps didn't even bother approaching me. They just stared awkwardly. I walked around in the showroom for 5 minutes and just left. Not a friendly or welcoming place at all. Went to Kia instead and completely different atmosphere! Purchased a car there instead. Mazda don't judge a book by it's cover, because it cost you a sale. 🙃

My job in finance includes evaluating how owners run their business, and I had a great experience at Mazda of Orland Park. Eric Vates knows how to close a deal with satisfaction - my trade-in and purchase was done in 10 minutes. Also great service from Tori, and Marta in Finance - they handled all the details including title, license etc. without me having to spend any time on it.

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I had an appointment that was scheduled over two weeks ago for today, 9/5/23. I arrived at my appointment ~15 minutes early. My appointment was for a recall on my Mazda 3 hatch. The service started off great, however they kept my vehicle over 1.5 hours to call and tell me they do not have the parts to start the recall. Besides that the service area knew I was upstairs in the waiting area but they decided to call instead of coming up to the waiting area and updating me. At the time I made the appt or even this morning when I brought ... Read More

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Google - Sep 6, 2023

I had an appointment that was scheduled over two weeks ago for today, 9/5/23. I arrived at my appointment ~15 minutes early. My appointment was for a recall on my Mazda 3 hatch. The service started off great, however they kept my vehicle over 1.5 hours to call and tell me they do not have the parts to start the recall. Besides that the service area knew I was upstairs in the waiting area but they decided to call instead of coming up to the waiting area and updating me. At the time I made the appt or even this morning when I brought my vehicle in, I should have been told they do not have the parts and not have me wait for over 1.5 hours. This was totally disrespectful and this definitely shows how they care about their customers. I will not take my vehicle there again.

Bad service experience. Like any other dealership they tried to up charge me on a few services i didn’t need. Once i came to pickup my car , 3 hours after they told me its done , came back to find my car dirty. The car wash is advertised as included in service and the guy told me the car is nice and clean but it hasn’t been touched. Overall bad experience with service department, wont be coming back here to service my Mazda anymore.

Initially I was very impressed with the customer service upon the deal, but it seems like it was just an act for the purpose of making the deal happen. Orland Park was the only dealership that had the vehicle for lease for the promotion price. Upon signing the agreement I was told to get free oil change for the 2 years and unlimited car was. Immediately I asked the salesman. Can I go anywhere because it doesn’t make sense to drive to Orland Park just for a car wash oil change if I lived nearby another Mazda dealership, and the ... Read More

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DealerRater - Jun 5, 2023

Initially I was very impressed with the customer service upon the deal, but it seems like it was just an act for the purpose of making the deal happen. Orland Park was the only dealership that had the vehicle for lease for the promotion price. Upon signing the agreement I was told to get free oil change for the 2 years and unlimited car was. Immediately I asked the salesman. Can I go anywhere because it doesn’t make sense to drive to Orland Park just for a car wash oil change if I lived nearby another Mazda dealership, and the response I got was that yes, it was fine that I go to another place. Flash ash. Forward four months later I went to get an oil change at the dealership . forward for months later I went to get an oil change at the dealership nearby me came to find out it was only honor at Orland park. They didn’t even offer me a compensation and said oh well it was supposed to be here. I felt very fraud and left in the dust to deal with the misinformation on my own. I am very disappointed in the the dealership lack of customer service and glad to know I will never recommend or come back there for a car because if something happened, they will just brush me off.

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Took my car for the fist service here on my 2022 maxda cx-5 . They told me that is done and washed outside. When i went to get my car there was a scratches all over my car… when i call the manager he acted like is not thair fault because they did HAND wash on the car … man this is first and last time at this location and i will report you at the mazda hq. Do not come at this location!!!!

I have never had a worse experience with a dealership before. On March 10th I purchased a vehicle from this dealership and the buying process was smooth. Driving the car home my girlfriend noticed the car was shaking more aggressive than normal. We gave it the weekend to see if it would go away and March 13th we scheduled our first service appointment to have them look at it. We brought it in and they never even popped the hood before sending us on our way. It continued to shake and at times was worse than the original shake we ... Read More

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Google - May 15, 2023

I have never had a worse experience with a dealership before. On March 10th I purchased a vehicle from this dealership and the buying process was smooth. Driving the car home my girlfriend noticed the car was shaking more aggressive than normal. We gave it the weekend to see if it would go away and March 13th we scheduled our first service appointment to have them look at it. We brought it in and they never even popped the hood before sending us on our way. It continued to shake and at times was worse than the original shake we brought it in for. We made a 2nd appointment a few weeks later and they assured this was normal. The technician walked my girlfriend around to show her all Mazdas “shake” like that. We were fed up with them not looking at the car and just sending us on our way so we took it to another dealership. Mazda in oak lawn assured us this was not normal and something was wrong. They let us test drive other CX-5 premium plus models and not a single one of them shook the way ours did. Multiple technicians at this location agreed there was something wrong and they would do what they could to help fix it. It is now May 15th and the car is still unfixed and we still do not have an answer. Reports show multiple cylinders are misfiring during a set period of testing. Mazda corporation won’t approve the car to be fixed because in their eyes the problem isn’t bad enough. This car is used to transport our child so we refuse to accept a car that is brand new yet not in perfect condition. If you ask me Mazda as a corporation doesn’t value customers and their safety. They would rather see the problem get worse and put my family at risk before they decide to fix their vehicle. I will NEVER consider Mazda a reliable vendor for cars again and I will always go out of my way so other people don’t make the mistake of buying at Mazda especially the Orland Park location. There is 0 accountability by the dealership or Mazda as a corporation. All we have asked Mazda to do is fix the car but at this point I just want my money back and to never have to deal with this TERRIBLE company again. Update: Oak Lawn did find an issue. All of their technicians agreed the car was not running normal. We picked up the diagnostics report yesterday and every cylinder is misfiring in the car at least once per drive cycle. Mazda doesn’t think that’s a bad enough problem so they aren’t approving the car to be serviced until the problem gets worse. They list that as “normal conditions” but a brand new car should not be misfiring from any cylinder. Just another example of a company taking zero accountability.

Told me I had to replace the whole engine...was NEVER the issue. Be aware of what problem your car has or they will certainly scam you. That or they simply don't have the knowledge.

After years of recommendations from friends, I finally made my first Mazda purchase (Oct 2022) and it was a great experience! (I keep my new vehicle purchases for several years - typically 12-15 years!) Everyone at the dealership was professional and helpful. They all seemed to have my personal satisfaction as their top priority. I left with my new vehicle very satisfied. So far, the vehicle is great and love the ride!

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This review has to do with the service department. My car needed brakes replaced when it hit 70k miles and I decided to replace both rear and front brakes here. 20k miles later this very same dealership service tells me I need to replace my rear brakes again. Stay away from here because they do not stand by the work they do. During my this visit I came in for a 9.30am Saturday oil change appointment and was not out of the service department till 12.30pm. Ridiculous service! Will not be coming here again after years of business with them ... Read More

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Google - Oct 18, 2022

This review has to do with the service department. My car needed brakes replaced when it hit 70k miles and I decided to replace both rear and front brakes here. 20k miles later this very same dealership service tells me I need to replace my rear brakes again. Stay away from here because they do not stand by the work they do. During my this visit I came in for a 9.30am Saturday oil change appointment and was not out of the service department till 12.30pm. Ridiculous service! Will not be coming here again after years of business with them and will be taking my business somewhere else. I will also be reporting this incident to Better Business Bureau.

Customer service Trash Management Trash Didn’t tell me what was actually wrong with my car until it completely broke down then they “found” the problem after just grab a bus pass or a bike honestly because that’s where you will end up dealing with Mazda in Orland park instead of admitting there mistake they will try to charge you for a bill you can’t trust them.

My friend Brandon Hinton got his car serviced they took advantage of him because he is young. He tried to prove to them the mistake they made in there service and instead there charging him a service fee everyday even though they are holding the car against his will.

They have the worst service center I’ve ever seen they wont help you and service your car incorrectly they are very dishonest and unprofessional.

Orland Park Mazda is a disgrace with very dishonest people do not get your car serviced hear. They will charge you for diagnostic for a problem that they misdiagnosed and now they are holding my car against my will.